Support
AV Fields support
Help with the AV Fields iPad app, including subscriptions, restoring purchases and project backups. Invited TestFlight testers can use the same address.
Report a problem or ask a question
Email support@apaisoftware.com. Tell us the app version and build number, your iPad model and iPadOS version, what you were trying to do, the steps you took, what you expected and what happened. Include the exact error text and whether it happens every time.
We may ask for a redacted screenshot or a small fictional project after reviewing your first message. Please wait until we ask before sending files.
Subscriptions and billing
The AV Fields subscription is sold through the App Store. Apple handles payment, renewals, cancellations and refunds. To manage or cancel your subscription, open your Apple Account's subscription settings on your iPad, or use Manage Subscription in the app. Refund requests go to Apple at reportaproblem.apple.com.
If a purchase doesn't unlock the app, open the plans screen and tap Restore Purchases. If your subscription ends, your saved projects stay on your iPad: you can still open them read-only and export each one as a project ZIP.
Keep a backup of your projects
Projects are saved on your iPad. To keep a separate copy, export a project ZIP from the project's Exports screen. If you turn on iCloud Sync in Settings, the projects you choose are also stored in your private iCloud.
Keep sensitive information out of email
Do not send passwords, verification codes, payment-card details, private keys, full laser serial numbers, confidential customer drawings or unrelated personal information. For a possible security issue, put SECURITY in the subject line.
What to expect
We review messages in English and respond as soon as we can. We don't offer a guaranteed response or fix time.
If Support email is unavailable, write to contact@apaisoftware.com. For general product news, use the product-update page.
Your message and your data
AP AI Software LLC uses your email and report to respond and investigate the issue. You can ask us to delete your message. Our website privacy notice explains how email to Support is handled, and the AV Fields app privacy notice explains what the app does with your information.